Shipping & Returns Policy

Shipping & Delivery

Processing Time
Orders are processed within 1 to 3 business days after payment is confirmed. You will receive an email notification once your order has been shipped.

Delivery Time
Delivery is available within Malaysia only and typically takes 3 to 7 business days depending on the receiver’s address. Delivery times may be extended during peak seasons, sales, or due to unforeseen courier delays.

Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Undelivered, Lost or Stolen Packages
Please ensure that all shipping details are accurate when placing your order. We are not responsible for missing, lost, or returned parcels resulting from incomplete information or unsuccessful delivery attempts, so kindly double-check your details before confirming your order.

Refunds

All sales are final and therefore non-refundable. At Latch & Patch, we take great care to ensure every order is thoroughly inspected and carefully packed before shipment.

Returns & Exchanges

We do not accept returns or exchanges for change of mind.

Replacements are only offered in the rare event that your order is faulty, defective, or incorrect. To request a replacement, contact us within 48 hours of receiving your order at hello@latchandpatch.com along with your order number, a clear photo and video of the item(s).

Please inspect your parcel immediately upon receipt, as replacements cannot be issued after this period.

We appreciate your understanding and thank you for choosing Latch & Patch.